Syndigo Customer Domain MDM
Harness your customer information to create a unified customer experience, regardless of channel or platform.It’s your brand’s investment in making your customers happier with intelligent data, so you can make every conversation count.
Customer Domain MDM
Deliver superior customer experiences with 360-degree insights right where you want them.
Unify data.
Activate personalized experiences.
Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.
Create
Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms, to identify and remove duplicate records. Build a persistent customer profile.
Standardize
Standardize data management process and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.
Govern
Govern golden records of data with business KPIs, intelligent automation, and workflows.
Define user intent.
Craft the experience.
Connect your customer experience data to uncover trends, drive quality engagement, and optimize performance.
Customer Hierarchies
Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.
Householding
Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.
Journey Mapping
Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.
Useful data.
Intelligent insights.
Scale faster to personalize and customize your offerings at the speed of commerce, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.
Contextualize
Contextualize and hyper-personalize your product data based on customer journey maps.
Recommend
Recommendation tools help you understand your customers automate any action and create the best possible experience for them.
Extend and customize.
In present and future.
Future-proof your business by leveraging the Syndigo App Marketplace or by building your own Apps to grow, scale, and customize to get more value from your investment.
Product Experiences
Apps to create a more unified customer experience for those interacting with your brand.
Connectors
Provide trusted, accurate, and complete data to all your selling channels and enterprise systems.
Content Services
Leverage public and private data services to radically improve product content.
Customer Intelligence
Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.
Data Quality
Improve customer data quality with industry sources and increase regulatory compliance.
What our customers have to say
Benefits of Syndigo Customer Domain MDM
Marketing
Create successful campaigns by targeting contacts on a more personal and relevant level.
Sales
Create offers and promotions based on historical engagement for greater predictability of results.
Service
Improve customer experience by reducing the time your service teams spend resolving issues.
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